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SPA ETIQUETTE

Welcome to Carchelle Beauty Spa

We believe that your every journey with us will be a delightful one. For your comfort please read through the following information.

The spa is a retreat for your body, mind, and soul. In consideration of other guests, we request that noise levels are kept to a minimum and that cellular phones are kept on silent for the duration of your spa visit.

Children are not allowed in the spa unless they are having a treatment and accompanied by an adult.

Reservations

Advanced booking prior to your arrival is recommended to secure your preferred date and time of treatment.

Consultation Cards

Upon your arrival as a first time FW guest, you will be requested to fill in a consultation card. Please fill this in as accurately as possible, as Fresh Wellness cannot be held responsible for non-disclosure.

Arrival

Please arrive 10 minutes prior to your scheduled appointment.

Valuables

We recommend that no jewelry be worn to the spa. The management and staff cannot accept any responsibility for the loss of money or valuables of any kind brought into the spa.

Refund Policy

All treatments, packages and any products bought are non-refundable.

Payment

We accept cash and all major credit cards. Regrettably cheques are not accepted. All prices quoted are in Rand and are subject to change without prior notice.

Group bookings

All group bookings (3 people or more) require a 50% deposit.

Cancellation policy

Any cancellation with less than 4 hours’ notice will incur a 50% cancellation fee.

Gift vouchers

Gift vouchers are available for purchase directly from the spa reception.