Oversees the smooth
running of all aspects
of the hotel
GENERAL MANAGER email@example.com
Hospitality veteran Jo Massie’s impressive career began in the high-profile kitchen of the Berkley Hotel in London. Missing the sunny shores of South Africa, she returned home a few years later to work in the kitchens of the iconic Mount Nelson Hotel in Cape Town, before an introduction to Rupert and Barbara Jeffries resulted in her managing Cybele Forest Lodge over the course of the next 10 years.
A chance meeting with Liz McGrath in 1991 lured her back to Cape Town to join the management team of McGrath’s newest Relais & Châteaux property, then known as The Cellars – which, with the acquisition of the adjacent property, was turned into The Cellars-Hohenort two years later. After almost 10 years at The Cellars-Hohenort as General Manager she took over the reins at The Marine in Hermanus, where she remained until 2010. Her love for The Marine saw her return on a short contract in 2016, and again in September 2017.
Jo works closely with the Marine team and has direct personal contact with guests to ensure that they experience the best possible stay – and she can’t resist popping her head into the kitchen every now and then! She feels that the most rewarding aspect of her role is the chance to give every staff member an opportunity to develop and gain confidence within their career.
Works closely with the General
Manager in ensuring the smooth
running of all departments
ASSISTANT GENERAL MANAGER firstname.lastname@example.org
Melissa had been working at The Cellars-Hohenort for four years when she was offered the opportunity to move to The Marine as Assistant General Manager in January 2017. Having started out as Functions Co-ordinator at the Peninsula All Suite Hotel, she caught the travel bug and, in 2007, headed to the USA for an 18 month stint working in Country Clubs in Palm Beach and Chicago. Upon her return to Cape Town Melissa was appointed Reservations Agent for the Red Carnation Hotel Collection, quickly working her way up to Sales & Marketing Co-ordinator. Ready for change again, she was offered a position as a Sales & Reservations Agent at The Collection by Liz McGrath in 2013. She was promoted twice within a year, first to Guest Relations Manager and then Front Office Manager. Describing herself as a positive thinker and problem-solver, Melissa considers building relationships with both colleagues and guests her biggest reward.
kitchen team and
EXECUTIVE HEAD CHEF
Tronette has been a longstanding member of the Collection family, having worked at all three properties since 2008. Following stints at a country lodge and a Relais & Châteaux property in Scotland, she first joined The Marine upon her return to South Africa in 2008. Three years later she moved to The Plettenberg, where she was promoted to Head Chef, before being re-assigned to The Cellars-Hohenort. In 2014 she started to run the kitchens of The Lord Milner Hotel in Matjiesfontein on a managing contract between The Collection and the hotel, before returning to The Marine in early 2017 – she took over as Executive Chef in August 2017.
Tronette ensures that she and her team produce the best quality food possible, with menus that stay current and seasonal. Motivating and uplifting her staff is of the utmost importance to her, as is The Collection: ‘Once you are part of this family, you never want to leave.’
Ensures that guests are
well looked after from
the moment they arrive
FRONT OFFICE MANAGER email@example.com
Having worked as a Reservationist in the head office of The Collection by Liz McGrath for two years, Heidi was promoted to Front Office Manager at The Marine in October 2016. Her prior experience includes Front Desk Agent positions at the Radisson Resort in Orlando, USA, and Lagoon Beach Hotel in Cape Town, as well as a stint working for Disney World in Orlando as a Cultural Ambassador and Restaurant Hostess for a year from April 2013 until May 2014. Heidi wants to make a positive difference in people’s lives, and loves to motivate her team to be the very best they can be.
Ensures all guest requirements
are met prior to arrival
and throughout their stay
GUEST RELATIONS MANAGER firstname.lastname@example.org
Monique started her career at Legacy Hotels in 1998, before joining The Marine as Traveldesk Assistant in 2002. Six months later she decided to spread her wings and move to the UK, working in Guest Services at myhotel Bloomsbury and then as an Accounts Assistant for luxury serviced apartments provider the Cheval Group. She returned to The Marine as a Reservationist in 2004, changed position to PA/Banqueting Assistant in 2006 and was promoted to Guest Relations Manager in 2014. Monique loves the variety of her day, from liaising with both new and returning guests, to co-ordinating group and event bookings.