Works closely with the General
Manager in ensuring the smooth
running of all departments
ASSISTANT GENERAL MANAGER firstname.lastname@example.org
Melissa had been working at The Cellars-Hohenort for four years when she was offered the opportunity to move to The Marine as Assistant General Manager in January 2017. Having started out as Functions Co-ordinator at the Peninsula All Suite Hotel, she caught the travel bug and, in 2007, headed to the USA for an 18 month stint working in Country Clubs in Palm Beach and Chicago. Upon her return to Cape Town Melissa was appointed Reservations Agent for the Red Carnation Hotel Collection, quickly working her way up to Sales & Marketing Co-ordinator. Ready for change again, she was offered a position as a Sales & Reservations Agent at The Collection by Liz McGrath in 2013. She was promoted twice within a year, first to Guest Relations Manager and then Front Office Manager. Describing herself as a positive thinker and problem-solver, Melissa considers building relationships with both colleagues and guests her biggest reward.
Group Executive Chef of
The Collection by Liz McGrath’s
GROUP EXECUTIVE CHEF
Trained in South Africa and the kitchens of Quo Vadis, Zafferano and Hambleton Hall in the UK, Peter Tempelhoff brings with him a vast amount of culinary expertise.
Upon his return to the Cape, Peter guided The Restaurant at Grande Provence into the Eat Out Top 10 list, before joining The Collection by Liz McGrath as Executive Chef in 2008 – heading up four restaurants at three five-star Relais and Châteaux hotels. Peter successfully relaunched the Greenhouse restaurant at The Cellars-Hohenort in September 2015, and in October 2016 opened Origins at The Marine in Hermanus.
At the heart of his food philosophy lies the continuous exploration and re-imagination of South African food - lending distinctive, memorable personalities to each of The Collection’s restaurants, without overcomplicating matters in the process.
Peter has won numerous awards throughout his career, including ‘London Top Table’ (ES Magazine, UK, 2005), ‘Sunday Times Chef of the Year 2007’, ‘Franschhoek Life Chef of 2007’, ‘Relais & Châteaux Grand Chef’ and ‘Relais & Châteaux Future Leader in the field of cuisine’ in 2011.
With Peter at its helm, Greenhouse has ranked as one of the Top 10 Restaurants in the country by the prestigious ‘Eat Out Mercedes-Benz Restaurant Awards’ for eight years running.
kitchen team and
EXECUTIVE HEAD CHEF
Tronette has been a longstanding member of the Collection family, having worked at all three properties since 2008. Following stints at a country lodge and a Relais & Châteaux property in Scotland, she first joined The Marine upon her return to South Africa in 2008. Three years later she moved to The Plettenberg, where she was promoted to Head Chef, before being re-assigned to The Cellars-Hohenort. In 2014 she started to run the kitchens of The Lord Milner Hotel in Matjiesfontein on a managing contract between The Collection and the hotel, before returning to The Marine in early 2017 – she took over as Executive Chef in August 2017.
Tronette ensures that she and her team produce the best quality food possible, with menus that stay current and seasonal. Motivating and uplifting her staff is of the utmost importance to her, as is The Collection: ‘Once you are part of this family, you never want to leave.’
Ensures that guests are
well looked after from
the moment they arrive
FRONT OFFICE MANAGER email@example.com
Having worked as a Reservationist in the head office of The Collection by Liz McGrath for two years, Heidi was promoted to Front Office Manager at The Marine in October 2016. Her prior experience includes Front Desk Agent positions at the Radisson Resort in Orlando, USA, and Lagoon Beach Hotel in Cape Town, as well as a stint working for Disney World in Orlando as a Cultural Ambassador and Restaurant Hostess for a year from April 2013 until May 2014. Heidi wants to make a positive difference in people’s lives, and loves to motivate her team to be the very best they can be.
Ensures all guest requirements
are met prior to arrival
and throughout their stay
GUEST RELATIONS MANAGER firstname.lastname@example.org
Monique started her career at Legacy Hotels in 1998, before joining The Marine as Traveldesk Assistant in 2002. Six months later she decided to spread her wings and move to the UK, working in Guest Services at myhotel Bloomsbury and then as an Accounts Assistant for luxury serviced apartments provider the Cheval Group. She returned to The Marine as a Reservationist in 2004, changed position to PA/Banqueting Assistant in 2006 and was promoted to Guest Relations Manager in 2014. Monique loves the variety of her day, from liaising with both new and returning guests, to co-ordinating group and event bookings.
Ensures the smooth
running of the food
and beverage department
FOOD & BEVERAGE MANAGER email@example.com
Jaco’s multi-faceted background has seen him take on a wide range of different projects, from running his own successful wedding cake and catering company, to starting an online retail business focusing on eco-friendly baby goods. His 13-year hospitality trajectory also saw him working with Marriott in Copenhagen and Rezidor Park Plaza in Amsterdam, while career highlights in South Africa include heading up a restaurant in Swellendam and being the Banqueting Manager for a privately owned hotel in Cape Town. He joined The Marine in November 2017 and now relishes the opportunity to guide the food and beverage team, to achieve superior guest satisfaction.