Oversees the smooth
running of all aspects
of the hotel
GENERAL MANAGER firstname.lastname@example.org
Hospitality veteran Jo Massie’s impressive career began in the high-profile kitchen of the Berkley Hotel in London. Missing the sunny shores of South Africa, she returned home a few years later to work in the kitchens of the iconic Mount Nelson Hotel in Cape Town, before an introduction to Rupert and Barbara Jeffries resulted in her managing Cybele Forest Lodge over the course of the next 10 years.
A chance meeting with Liz McGrath in 1991 lured her back to Cape Town to join the management team of McGrath’s newest Relais & Châteaux property, then known as The Cellars – which, with the acquisition of the adjacent property, was turned into The Cellars-Hohenort two years later. After almost 10 years at The Cellars-Hohenort as General Manager she took over the reins at The Marine in Hermanus, where she remained until 2010. Her love for The Marine saw her return on a short contract in 2016, and again in September 2017.
Jo works closely with the Marine team and has direct personal contact with guests to ensure that they experience the best possible stay – and she can’t resist popping her head into the kitchen every now and then! She feels that the most rewarding aspect of her role is the chance to give every staff member an opportunity to develop and gain confidence within their career.
Works closely with the General
Manager in ensuring the smooth
running of all departments
ASSISTANT GENERAL MANAGER email@example.com
Melissa had been working at The Cellars-Hohenort for four years when she was offered the opportunity to move to The Marine as Assistant General Manager in January 2017. Having started out as Functions Co-ordinator at the Peninsula All Suite Hotel, she caught the travel bug and, in 2007, headed to the USA for an 18 month stint working in Country Clubs in Palm Beach and Chicago. Upon her return to Cape Town Melissa was appointed Reservations Agent for the Red Carnation Hotel Collection, quickly working her way up to Sales & Marketing Co-ordinator. Ready for change again, she was offered a position as a Sales & Reservations Agent at The Collection by Liz McGrath in 2013. She was promoted twice within a year, first to Guest Relations Manager and then Front Office Manager. Describing herself as a positive thinker and problem-solver, Melissa considers building relationships with both colleagues and guests her biggest reward.
kitchen team and
EXECUTIVE HEAD CHEF
Tronette has been a longstanding member of the Collection family, having worked at all three properties since 2008. Following stints at a country lodge and a Relais & Châteaux property in Scotland, she first joined The Marine upon her return to South Africa in 2008. Three years later she moved to The Plettenberg, where she was promoted to Head Chef, before being re-assigned to The Cellars-Hohenort. In 2014 she started to run the kitchens of The Lord Milner Hotel in Matjiesfontein on a managing contract between The Collection and the hotel, before returning to The Marine in early 2017 – she took over as Executive Chef in August 2017.
Tronette ensures that she and her team produce the best quality food possible, with menus that stay current and seasonal. Motivating and uplifting her staff is of the utmost importance to her, as is The Collection: ‘Once you are part of this family, you never want to leave.’
Ensures that guests are
well looked after from
the moment they arrive
FRONT OFFICE MANAGER firstname.lastname@example.org
Having worked as a Reservationist in the head office of The Collection by Liz McGrath for two years, Heidi was promoted to Front Office Manager at The Marine in October 2016. Her prior experience includes Front Desk Agent positions at the Radisson Resort in Orlando, USA, and Lagoon Beach Hotel in Cape Town, as well as a stint working for Disney World in Orlando as a Cultural Ambassador and Restaurant Hostess for a year from April 2013 until May 2014. Heidi wants to make a positive difference in people’s lives, and loves to motivate her team to be the very best they can be.
Ensures all guest requirements
are met prior to arrival
and throughout their stay
GUEST RELATIONS MANAGER email@example.com
Monique started her career at Legacy Hotels in 1998, before joining The Marine as Traveldesk Assistant in 2002. Six months later she decided to spread her wings and move to the UK, working in Guest Services at myhotel Bloomsbury and then as an Accounts Assistant for luxury serviced apartments provider the Cheval Group. She returned to The Marine as a Reservationist in 2004, changed position to PA/Banqueting Assistant in 2006 and was promoted to Guest Relations Manager in 2014. Monique loves the variety of her day, from liaising with both new and returning guests, to co-ordinating group and event bookings.
Ensures the smooth
running of the food
and beverage department
FOOD & BEVERAGE MANAGER firstname.lastname@example.org
Jaco’s multi-faceted background has seen him take on a wide range of different projects, from running his own successful wedding cake and catering company, to starting an online retail business focusing on eco-friendly baby goods. His 13-year hospitality trajectory also saw him working with Marriott in Copenhagen and Rezidor Park Plaza in Amsterdam, while career highlights in South Africa include heading up a restaurant in Swellendam and being the Banqueting Manager for a privately owned hotel in Cape Town. He joined The Marine in November 2017 and now relishes the opportunity to guide the food and beverage team, to achieve superior guest satisfaction.
Executive Housekeeper email@example.com
Enthea has been with The Liz McGrath Collection since 2013, when she joined The Plettenberg as Executive Housekeeper, before moving to The Marine in the same role in October 2016. Her overall career already spans 14 years however – she first worked as a Day Centre Coordinator at Lalibela Game Reserve in the Eastern Cape from 2003, before moving to the Radisson Blue Port Elizabeth as Assistant Housekeeper seven years later.
Managing the housekeeping team, Enthea oversees the cleaning process of The Marine’s bedrooms and public areas and is in charge of ensuring controls within her department. She considers herself to be a highly self-motivated employee who takes initiative in solving challenging situations. Creative and warm-hearted, she brings passion and humour to her role and takes great pride in making sure that the hotel is always presented in a spotless condition.